I tried to redeem this gift card and it says the money is remaining on the card. My sales receipt says the card is activated how do I get the money off of the card

Hi Kcpraiz,

Thanks for contacting Apple Support Communities!

We understand that you've purchased a Gift Card but you're unable to redeem it, is that right?

If so, check out the steps you can take to help isolate this behavior further here: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

Contact Apple Support

Contact Apple Support.

You might need to provide:

•An image of the full front and back of your card.

•A sales receipt showing when your card was purchased.

•The serial number from your card. 

Find your serial number

The serial number is not the same thing as the code that begins with "X" that you use to redeem the card. Serial numbers are located on the back of your card. Here are some examples of where you might see the serial number:

Serial number begins with "GCA"

Serial number begins with "60"

Serial number begins with "60" (Australia Gift Cards)

Serial number begins with "PBH"

Serial number begins with "EPY"

We hope this helps.

Take care!