You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Monterey 12.3 upgrade from 12.2 hangs when preparing for

I recently upgraded to Monterey 12.2.1 from Catalina

I'm on a MBA 2018 retina 13" and that worked fine (bar USB webcam no longer working - suspect the USB 2.0 issue many have reported)

It then popped up to upgrade to 12.3, so I did it since all files were backed up etc. the file to download is 4.38Gb which is appears to slowly.... complete and then show that's its preparing the upgrade - and there it remains indefinitely - I have 33Gb of MBA SSD disk space available


I've tried rebooting and re-running the d/l & upgrade 3 times and it hangs in the same space


any ideas

MacBook Air

Posted on Mar 24, 2022 10:35 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2022 5:36 PM

Welcome to the Apple Support Communities.


Try to update to macOS Monterey 12.3 in Safe Mode: How to use safe mode on your Mac - Apple Support.


If the issue persists, take a look at: If an error occurred while updating or installing macOS - Apple Support.


Jack

Similar questions

1 reply

Monterey 12.3 upgrade from 12.2 hangs when preparing for

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.