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Level 1

4 points

Monterey 12.3 upgrade from 12.2 hangs when preparing for

I recently upgraded to Monterey 12.2.1 from Catalina

I'm on a MBA 2018 retina 13" and that worked fine (bar USB webcam no longer working - suspect the USB 2.0 issue many have reported)

It then popped up to upgrade to 12.3, so I did it since all files were backed up etc. the file to download is 4.38Gb which is appears to slowly.... complete and then show that's its preparing the upgrade - and there it remains indefinitely - I have 33Gb of MBA SSD disk space available

I've tried rebooting and re-running the d/l & upgrade 3 times and it hangs in the same space

any ideas

MacBook Air

Posted on Mar 24, 2022 10:35 AM

Best reply

Jack-19

Level 8

45,694 points

Posted on Mar 24, 2022 5:36 PM

Welcome to the Apple Support Communities.

Try to update to macOS Monterey 12.3 in Safe Mode: How to use safe mode on your Mac - Apple Support.

If the issue persists, take a look at: If an error occurred while updating or installing macOS - Apple Support.

Jack

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Monterey 12.3 upgrade from 12.2 hangs when preparing for

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