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My Face ID stopped working so I reset it and even though my face is framed nothing happens

My Face ID stopped working so I tried to redo it but nothing happened. I reset it hoping that would work but even though my face is fully in the frame, still nothing happens…grrrr!

iPhone 6, iOS 12

Posted on Mar 25, 2022 3:25 AM

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Question marked as Best answer

Hi glynis104,

Thanks for contacting Apple Support Communities!

We understand that you're unable to use Face ID on your iPhone.

We see that you've also reviewed If Face ID isn't working on your iPhone or iPad Pro. If you've already completed the steps outlined in this article, you may need service for your iPhone.

Get serviceIf you still can't enroll your face, contact Apple Support.You should always have your device repaired by Apple or an authorized service provider. Improper repair, modification, or use of non-genuine Apple components in the laser systems may prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin.

We hope this helps.

Take care!

Posted on Mar 26, 2022 8:07 AM

3 replies
Question marked as Best answer

Mar 26, 2022 8:07 AM in response to glynis104

Hi glynis104,

Thanks for contacting Apple Support Communities!

We understand that you're unable to use Face ID on your iPhone.

We see that you've also reviewed If Face ID isn't working on your iPhone or iPad Pro. If you've already completed the steps outlined in this article, you may need service for your iPhone.

Get serviceIf you still can't enroll your face, contact Apple Support.You should always have your device repaired by Apple or an authorized service provider. Improper repair, modification, or use of non-genuine Apple components in the laser systems may prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin.

We hope this helps.

Take care!

My Face ID stopped working so I reset it and even though my face is framed nothing happens

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