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Membership Card will not add to Apple Wallet

I have a museum membership card that was emailed to me with a QR code. There is no option in email to add to the wallet, and when I go to the wallet and hit the '+' button, it only shows add credit cards, transit cards or apply for the Apple Card. This is on a new iphone 13; the same membership card worked previously on my old iphone 8.


Thanks!

iPhone 13

Posted on Mar 25, 2022 2:22 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2022 1:47 PM

Hello Trustabro44,


Welcome to Apple Support Communities. We'll walk through some steps to see if we can help you get that membership card added to your Apple Wallet.


First, make sure your iOS is fully updated:


Update your iPhone, iPad, or iPod touch



Next, do you have another device you could access that email from and scan the QR code with your iPhone to see if that will add it?


Let us know how it goes.


Warm regards.

1 reply
Question marked as Top-ranking reply

Mar 26, 2022 1:47 PM in response to Trustabro44

Hello Trustabro44,


Welcome to Apple Support Communities. We'll walk through some steps to see if we can help you get that membership card added to your Apple Wallet.


First, make sure your iOS is fully updated:


Update your iPhone, iPad, or iPod touch



Next, do you have another device you could access that email from and scan the QR code with your iPhone to see if that will add it?


Let us know how it goes.


Warm regards.

Membership Card will not add to Apple Wallet

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