Hi, I bought two refurbished iPhones and an iPad that I was locked out of. How can I regain my products?

Hi, I bought two refurbished iPhones and an iPad that I was locked out of. How can I regain my products?

iPhone 8 Plus

Posted on Mar 26, 2022 8:28 AM

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Question marked as Top-ranking reply

Posted on Mar 27, 2022 11:00 AM

Hello, pathways1755.


We're not completely sure what you mean by 'locked out of' but since you bought these devices refurbished, we can assume that you see an Activation Lock on them. If so, please have a look at this article: Activation Lock for iPhone, iPad, and iPod touch. You are strongly encouraged to not take ownership of any used iPhone, iPad, or iPod touch if it's protected by Activation Lock, as Apple cannot help you remove that. We advise reaching back out to the location where you purchased them.


Let us know if we can help with anything else at all or if this doesn't settle your issue. Thanks and have a fabulous day!




1 reply
Question marked as Top-ranking reply

Mar 27, 2022 11:00 AM in response to pathways1755

Hello, pathways1755.


We're not completely sure what you mean by 'locked out of' but since you bought these devices refurbished, we can assume that you see an Activation Lock on them. If so, please have a look at this article: Activation Lock for iPhone, iPad, and iPod touch. You are strongly encouraged to not take ownership of any used iPhone, iPad, or iPod touch if it's protected by Activation Lock, as Apple cannot help you remove that. We advise reaching back out to the location where you purchased them.


Let us know if we can help with anything else at all or if this doesn't settle your issue. Thanks and have a fabulous day!




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Hi, I bought two refurbished iPhones and an iPad that I was locked out of. How can I regain my products?

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