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I got a new phone and number it made me make a new account can you help me with the ole one please

iPhone XR

Posted on Mar 26, 2022 4:00 PM

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Question marked as Top-ranking reply

Posted on Mar 26, 2022 4:17 PM

It should not have made you create a new account unless you had no other devices to receive two factor authentication codes.

If that is the case then you will need apple's help

Apple Support

and/or

Genius Bar Reservation and Apple Support Options - Apple


If you have other device on your Apple account to receive the codes, or if you still have the old active SIM to put in, then reset the new phone to factory settigs and start again using your old account.

Settings, general, Transfer or Reset iphone, Erase all content and settings.

 


1 reply
Question marked as Top-ranking reply

Mar 26, 2022 4:17 PM in response to 1961robin

It should not have made you create a new account unless you had no other devices to receive two factor authentication codes.

If that is the case then you will need apple's help

Apple Support

and/or

Genius Bar Reservation and Apple Support Options - Apple


If you have other device on your Apple account to receive the codes, or if you still have the old active SIM to put in, then reset the new phone to factory settigs and start again using your old account.

Settings, general, Transfer or Reset iphone, Erase all content and settings.

 


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