Videos not sending

Hi,


I'm having trouble sending videos in messages. It just has the blue bar at the top forever and then eventually it says failed to send.


I've tried sending them as text messages, I've turned iMessage on and off, and force restarted my phone multiple times. They won't send on cellular data or wifi and I've tried multiple wifi networks. I have an iPhone 13 and it literally says 5G ultra wideband at the top, with all the bars, but it's still not working. The videos won't send from my MacBook either.


I can't even get a video to download from iCloud in order to send it as an email, it just downloads halfway and then stops. In order to send a video to someone, I had to go on the photo app on my computer, find the video, open it in QuickTime, save it to my desktop, and then email it as an attachment.


I don't know if this is related, but videos on Snapchat are taking 10x as long to save and Instagram stories has been failing over and over.


A couple of days before this I was sending videos with no problem, even multiple videos at once were sending so easily. I have plenty of storage on my phone, and plenty of storage in iCloud, so I genuinely don't know what the problem is at this point. I usually search for an answer on here before contacting support, so hopefully, someone can come up with something.


I've tried all the recommended things on Apple Discussions, if anyone has any ideas that would be great.


Info:

iPhone 13 running iOS 15.4** on Verizon

2020 MacBook Air running macOS Monterey Version 12.2.1


**I'm actually gonna go update my iPhone right now, didn't know there was an update available, I have automatic updates on so I figured it would do it automatically...

iPhone 13, iOS 15

Posted on Mar 26, 2022 8:38 PM

Reply
1 reply

Mar 27, 2022 3:05 PM in response to Camille_Powell

Hi Camille_Powell,

There are a few different reasons that can happen, it can range from the size of the files, specific formats, or even what the selected recipient is able to receive.

Did updating iOS resolve the issue?

Is this only happening when sending in the Messages app from your iPhone & Mac?

Is the issue only happening when trying to send to a particular recipient?

We've included a couple of links below that may help you identify the issue so you can resolve it, and the link to contact Apple Support for additional troubleshooting if needed.

Send and receive photos, videos, and audio messages on iPhone

Send photos and videos in Messages on Mac

Contact Apple Support

Have a great day!




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Videos not sending

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