Activation Locked, Incorrect Apple ID or Password

I bought a used I Pad 4 , and was able to set up my Apple ID on it, used it OK for a few day.

I was going to give it to my friend, reset it, and deleted from my I Cloud my devices.

When I wanted to sign it again, using my same Apple ID & Password, to show my friend, it kept saying INCORRECT APPLE ID OR PASSWORD.

Even though I turned off for a day, and tried again..... same error.

iPad, iPadOS 15

Posted on Mar 27, 2022 12:18 PM

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Question marked as Top-ranking reply

Posted on Mar 27, 2022 1:29 PM

You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *

7 replies
Question marked as Top-ranking reply

Mar 27, 2022 1:29 PM in response to sipunsa

You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *

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Activation Locked, Incorrect Apple ID or Password

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