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Mail keeps crashing

For a few days now, my Mail app keeps crashing.

For example when I send emails to the trash, 99% of the time it crashes the app (quits the app).

It also happens when I choose to empty the trash.


This is driving me nuts and it wasn't happening before.

Any tips?

Thanks

MacBook Pro 13″, macOS 10.15

Posted on Mar 29, 2022 4:55 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2022 7:26 AM



1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


5 - If the issue is still presented - please advise

8 replies
Question marked as Top-ranking reply

Mar 29, 2022 7:26 AM in response to tiagorocha



1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


5 - If the issue is still presented - please advise

May 11, 2022 5:56 AM in response to PRP_53

I've been having the same problem since upgrading to Monterey on my iMac. It happens all the time now. I have tons of crash logs to look through. I also have a MBA with my account and it doesn't crash so I've got something going on my older iMac. I'll try what you suggest and see what happens. I have email going back before 2009 saved in mailboxes on my Mac, keeping only 6-8 months of current emails on iCloud. Thanks for the suggestion.

May 24, 2022 10:14 AM in response to ana7225

Update on my Mail crashing on MBA. I had both Malwarebytes and ClamXAV running. Disabled both and no crashing. Started ClamXAV and so far no crashing. Was told having two anti-virus, malware programs running can cause problems.


As for the iPad, Mail crashing could be a variety of things and I don’t believe we have access to crash logs. Check how much storage you have less and disable background app updates to see if that helps.

Mail keeps crashing

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