how do I make an appointment at the apple store

Start here >>> If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support

If you are unable to self-resolve the issue, you can make an appointment at the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP):

Genius Bar Reservation and Apple Support Options - Apple

My phone turn off

Need to bring my laptop to update.