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Can't watch video from streaming services

Hi,


All of a sudden Safari 15.4 on Mac OS 12.3 will not display video from several streaming services. So far I have noticed the problem with CNN+, Disney+, and HBO Max.


Chrome on the same Mac works.


Thanks,

MacBook Air (2020 or later)

Posted on Mar 29, 2022 8:38 AM

Reply
Question marked as Best reply

Posted on Mar 29, 2022 2:01 PM

Go step by step and test.


1. Force Quit Safari, launch Safari holding the Shift key down.

    How to force an app to quit on your Mac - Apple Support

    About pop-up ads and windows in Safari - Apple Support


2. Startup in Safe Mode. 

   Start up your Mac in safe mode - Apple Support.  

    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.

   Try playing the video in Safe Mode.

If it plays video, do you have Display Link app installed?


3. Try reset NVRAM if it is a Mac with an intel processor.

     Reset NVRAM or PRAM on your Mac - Apple Support


Similar questions

1 reply
Question marked as Best reply

Mar 29, 2022 2:01 PM in response to Alric

Go step by step and test.


1. Force Quit Safari, launch Safari holding the Shift key down.

    How to force an app to quit on your Mac - Apple Support

    About pop-up ads and windows in Safari - Apple Support


2. Startup in Safe Mode. 

   Start up your Mac in safe mode - Apple Support.  

    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.

   Try playing the video in Safe Mode.

If it plays video, do you have Display Link app installed?


3. Try reset NVRAM if it is a Mac with an intel processor.

     Reset NVRAM or PRAM on your Mac - Apple Support


Can't watch video from streaming services

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