The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

do I ship the original ipad back in the box in which I received the replacement?

I received a replacement ipad for nonfunctioning ipad. do I ship the original back in the box which contained the replacement?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Mar 29, 2022 12:08 PM

Top-ranking reply

6x6

Level 7

26,747 points

Posted on Mar 29, 2022 1:15 PM

Did the replacement box come with a return label sticker inside? If so, this indicates that you can use this box to return your iPad, after applying this label. If not, your best solution would be to contact Apple Support: Get Support.

View in context

1 reply

Top-ranking reply

6x6

Level 7

26,747 points

Mar 29, 2022 1:15 PM in response to Heightscenter

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

do I ship the original ipad back in the box in which I received the replacement?