Black videos regardless browser

Question

Level 1

8 points

Black videos regardless browser

Around 8-10 months ago, after some update, I wasn't able to play videos anymore on iOS. I have a iPhone 7 Plus, still working great otherwise. Reading online answer to this problem, someone suggested to disable some experimental features from GPU Process: Media. And it worked, for a while, but only on Safari, no other browsers.

After the last iOS update, the experimental features related to GPU Process are missing, so there's nothing I can disable. And videos are not working (black screen, sound works), regardless browser.

But I've also tried disabling every experimental feature and it doesn't work either.

Restarting the device doesn't work.

Resetting the device doesn't work.

There are probably others suffering the same, and there's no answer anywhere.

Youtube videos work great inside Youtube App.

Same with the Twitter App, Reddit App etc.

I don't want to throw away a great phone because I can't see videos in the browser. This is a really fast phone, with a lot of storage.

iPhone 7 Plus

Posted on Mar 29, 2022 11:45 PM

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Answer 1

Alex_Han

Community Specialist

Apr 6, 2022 6:30 AM in response to designarti

Hi designarti,

If you'd like videos to playback with more than just audio, these steps might help.

First, we're sure you've looked at this, but want do double-check. Do you have a VPN enabled in Settings? If so, please disable it and check for this ongoing issue. We ask because a VPN can potentially cause issues with connectivity and also your browser. You can double-check in Settings > General > VPN & Device Management.

Similarly, do you have any Safari extensions or content blockers installed? If so, let's again temporarily disable any extension and then try again.

Tap the Page Settings button on the left side of the search field, then tap Manage Extensions. Select or deselect each extension to turn that extension on or off.

There's more helpful info on extensions in Get extensions to customize Safari on iPhone.

If the issue remains after the steps above, can you list some of the websites this is happening with? This will help us to see that this is happening with multiple websites.

Lastly, is this happening on any other browser like Firefox, Chrome, or Opera? This will give us information about whether or not this is happening in just Safari or other browsers too.

We hope that helps with your question and take care!

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Answer 2

Mar 31, 2022 7:04 AM in response to designarti

Greetings designarti,

Is Safari is not playing video as expected, begin by following the steps found here:

Update your iPhone, iPad, or iPod touch

If Safari displays a blank page or quits on your iPhone, iPad, or iPod touch

Take care.

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Answer 3

designarti Author

Level 1

8 points

Apr 5, 2022 10:37 PM in response to Dustin_R_308

Thanks for the answer. But is a total waste of time, yours and mine. It is clear that Apple has a problem with this, unfixed for years. There is no answer, just some sort of a bug. There is no fix for users, and Apple is quiet, as I said, for years.

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Black videos regardless browser

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