Old iphone

Question

Old iphone

My daughter was given an old iphone by her grandad who has since sadly passed. I can't however reset the iphone as I don't have his apple id or passwords. How do I erase all content and start again?

iPhone 5s, iOS 12

Posted on Mar 30, 2022 5:48 AM

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Answer 1

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kb1951

Level 10

124,439 points

Mar 30, 2022 6:02 AM in response to dazzabaldwin76

Start here: How to request access to a deceased family member's Apple account - Apple Support

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Answer 2

Mar 31, 2022 5:30 AM in response to kb1951

Thanks for the link. Unfortunately I don't have any of the logins, activation code etc. Her grandad is now deceased and all I want to do is wipe the phone and start again :(

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Answer 3

kb1951

Level 10

124,439 points

Mar 31, 2022 5:51 AM in response to dazzabaldwin76

You need to work with Apple to have them remove the activation lock. You will not be able to use that phone until that is done.

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Old iphone

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