Can't add ANY cards to apple Wallet on mobile or watch?

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4 points

Can't add ANY cards to apple Wallet on mobile or watch?

I haven't been able to add any new cards to my wallet on either of my devices. It comes up with contact card issuer for every single card I try (new or old banks).

I tested it by adding a random card I have that was declined on my wallet to my friends and that was accepted on theirs so it's clearly something to do with my devices or account.

The latest card I tried to add I contacted the issuer and they gave me a screenshot of the error they are receiving which reads:

DR: Decline as wallet device score(1) = wallet device max score decline(1) DR: MD

Anyone any advice on this?

iPhone 11 Pro Max, iOS 15

Posted on Mar 30, 2022 12:01 PM

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Answer 1

bbesspete

Community Specialist

Mar 31, 2022 12:12 PM in response to Renshyyy

Hey Renshyyy,

Let's check a few settings on your iPhone to see if we can resolve the issue with adding cards to Apple Pay.

Check that Date & Time are correct in Settings > General > Date & Time
Check that your iPhone is set to the correct country in Settings > General > Language & Region

If those settings are correct, the next step is to reach out to Apple Support directly for a closer look: Contact - Official Apple Support

Take care.

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