Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

12.1 iPad will not update

My iPad will not update from 12.1

iPad Pro, iOS 12

Posted on Apr 2, 2022 2:25 AM

Reply
Question marked as Best reply

Posted on Apr 2, 2022 5:33 AM

If you're sure that you have an iPad Pro, which can support the latest iPadOS version, now 15.4.1 (I suggest that you identify your device correctly, using these instructions:--> Identify your iPad model - Apple Support ), see this explanation:


Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update

Keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old (most likely your current situation), try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider), then learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

2 replies
Question marked as Best reply

Apr 2, 2022 5:33 AM in response to MaP155

If you're sure that you have an iPad Pro, which can support the latest iPadOS version, now 15.4.1 (I suggest that you identify your device correctly, using these instructions:--> Identify your iPad model - Apple Support ), see this explanation:


Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update

Keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old (most likely your current situation), try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider), then learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

Apr 2, 2022 2:20 PM in response to MaP155

Can you, please, confirm what year and model iPad do you have/own?

The “A” model number can be found on the aluminium back of your iPad, in very small print, right under the larger bold print “iPad” on the back of the iPad.

What iOS/iPadOS version is this iPad, currently, running?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.


Please try to make an attempt to answer all questions asked.



Thank You.

12.1 iPad will not update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.