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New Phone set up

I am setting up my new Apple 13 Pro and it is asking me to sign in

to a wrong Apple ID Account

Posted on Apr 3, 2022 12:51 PM

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Question marked as Best reply

Posted on Apr 3, 2022 2:07 PM

Do you bought a 2nd hand iPhone?

Is the iPhone Lock to Owner?

If yes, see this Apple article: Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)




2 replies

Apr 3, 2022 6:13 PM in response to Pend1317

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



New Phone set up

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