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I have a 13" MacBook Pro A1706. After turning it on the screen displayed color and black vertical lines the went black. The keys and the right side of the touch bar are lit but the right side "slider" is black. I did all the suggested reboots, SMC etc and that did nothing.
Is this a LCD problem of something else? I like help pointing me in the correct direction so I can make the repair.
Thanks
glake5 Said:
"Black screen: I have a 13" MacBook Pro A1706. After turning it on the screen displayed color and black vertical lines the went black. The keys and the right side of the touch bar are lit but the right side "slider" is black. I did all the suggested reboots, SMC etc and that did nothing. Is this a LCD problem of something else? I like help pointing me in the correct direction so I can make the repair. Thanks"
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Troubleshooing a Black Screen:
Your Screen is Failing:
Having a black screen and veritable lines, it seems your screen is failing. So take this in for service, ASAP.
So, Get this MacBook Pro Serviced...
Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area. Be careful as to where you get this item, ask you may get an error of an unofficial screen. So, to avoid this continual message, it is best to have Apple replace a screen.
Whom to Contact:
A. Contact Apple Support:
Or...
B. Contact an AASP:
Faulty Devices:
A. Has it Been Less than a Year?:
How old is this device, since the date of purchase? Did you purchase it from Apple? Did you purchase warranty with it? Contact Apple Support to get the prices. If found to be a fault device then it would likely be nothing on you. But, only Apple has the ultimate say in prices. So, contact them ASAP.
B. Perhaps this is a Faulty Device?:
Note that you have a one-year, out-of-the-box, limited-warranty with this, if purchased from Apple. So, either return these (you have 14 days to do so), or contact Apple Support, seeing if you can get these replaced.
Contact Apple Support:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
glake5 Said:
"Black screen: I have a 13" MacBook Pro A1706. After turning it on the screen displayed color and black vertical lines the went black. The keys and the right side of the touch bar are lit but the right side "slider" is black. I did all the suggested reboots, SMC etc and that did nothing. Is this a LCD problem of something else? I like help pointing me in the correct direction so I can make the repair. Thanks"
-------
Troubleshooing a Black Screen:
Your Screen is Failing:
Having a black screen and veritable lines, it seems your screen is failing. So take this in for service, ASAP.
So, Get this MacBook Pro Serviced...
Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area. Be careful as to where you get this item, ask you may get an error of an unofficial screen. So, to avoid this continual message, it is best to have Apple replace a screen.
Whom to Contact:
A. Contact Apple Support:
Or...
B. Contact an AASP:
Faulty Devices:
A. Has it Been Less than a Year?:
How old is this device, since the date of purchase? Did you purchase it from Apple? Did you purchase warranty with it? Contact Apple Support to get the prices. If found to be a fault device then it would likely be nothing on you. But, only Apple has the ultimate say in prices. So, contact them ASAP.
B. Perhaps this is a Faulty Device?:
Note that you have a one-year, out-of-the-box, limited-warranty with this, if purchased from Apple. So, either return these (you have 14 days to do so), or contact Apple Support, seeing if you can get these replaced.
Contact Apple Support:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Do you have an external monitor available? If you do, see if you can get your notebook to boot up with it attached. If it can, and provides the expected display on the monitor, chances are there is an issue with the notebook's display. Otherwise, it could be a logic board/GPU issue.
Thank you for the input. I was thinking it is the screen. Your reply has helped direct me towards a course of action in replacing the screen.
Black screen
