My son's airpod pros will not charge. The person at apple suggested buying a new charging case. How can I do that?

MJSP9 Said:

"My son's airpod pros will not charge. The person at apple suggested buying a new charging case. How can I do that?"

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Troubleshooting AirPods Charge:



How to Fix This:

Try troubleshooting the power manually...

A. A Few Links to Visit:

• Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

• If your AirPods Won’t Charge - Apple Support

• How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

• Hold Down the Button on the case for about 15 seconds.

• Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

• Remove the AirPod from the Case, then place it back in the charger. Perhaps it needs to resync with the charger.

Hello MJSP9,

Find more information here —> AirPods and AirPods Case Replacement - Official Apple Support

Best regards,

dotec