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Itunes won't recognize iphone

The steps indicated do not follow what actually is on my device. I cannot get past step 3 and it did not help at all.

iPhone 6s, iOS 13

Posted on Apr 5, 2022 12:30 PM

Top-ranking reply

Level 10

268,215 points

Posted on Apr 5, 2022 12:52 PM

Jiggawatt2013 wrote:

I cannot get past step 3 and it did not help at all.

”Cannot get past step 3”? Let’s examine step 3.

“If you see a Trust this Computer alert…” — did you see this?
“If you can’t unlock your device because you forgot your passcode…” — is this your situation?

If you answered “no” to both questions, you did get past step 3. If you answered “yes” to one or more, the article explains how to proceed.

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