Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Itunes won't recognize iphone

The steps indicated do not follow what actually is on my device. I cannot get past step 3 and it did not help at all.

iPhone 6s, iOS 13

Posted on Apr 5, 2022 12:30 PM

Reply
Question marked as Best reply

Posted on Apr 5, 2022 12:52 PM

Jiggawatt2013 wrote:

I cannot get past step 3 and it did not help at all.

”Cannot get past step 3”? Let’s examine step 3.

  • “If you see a Trust this Computer alert…” — did you see this?
  • “If you can’t unlock your device because you forgot your passcode…” — is this your situation?


If you answered “no” to both questions, you did get past step 3. If you answered “yes” to one or more, the article explains how to proceed.

1 reply
Question marked as Best reply

Apr 5, 2022 12:52 PM in response to Jiggawatt2013

Jiggawatt2013 wrote:

I cannot get past step 3 and it did not help at all.

”Cannot get past step 3”? Let’s examine step 3.

  • “If you see a Trust this Computer alert…” — did you see this?
  • “If you can’t unlock your device because you forgot your passcode…” — is this your situation?


If you answered “no” to both questions, you did get past step 3. If you answered “yes” to one or more, the article explains how to proceed.

Itunes won't recognize iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.