Get insights from experienced community members

Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products. Check out this User Tip created by Lawrence Finch: When to charge your iPhone or iPad

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Photos in messages won't load

A few months ago, I received an alert that my phone was running low on storage. It suggested that I optimize.

I did that.

Now every photo/video that was sent in a text message before that is a blank box that says "tap to download". When I tap, either nothing will happen or it turns into a white square with a question mark.

Some of those photos I really need!

Does anybody know how to fix this??

iPhone 11 Pro Max

Posted on Apr 6, 2022 4:46 PM

Reply
Question marked as Apple recommended

Please wait a while after you have optimised storage for all the photos and messages to get synced to iCloud


If you had turned on Messages in iCloudiCloud Photos, your content is automatically stored in iCloud and is available on all devices that use the same Apple ID

Posted on Apr 6, 2022 8:30 PM

1 reply

Photos in messages won't load

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.