Macbook pro 2012 Catalina is infected by scam virus with fake apple # need help Please!
How to fix malware on macbook pro 2012 Catalina os or reset to manufacture settings just got it few days ago. Thank you!
MacBook Pro 13″, macOS 10.15
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You can erase your Mac and start over from the beginning if you prefer, but if you insist upon downloading and installing malware it will just occur again and again until you learn how not to do that.
To erase your Mac and reset it to its original condition, read Erase and reinstall macOS - Apple Support. Follow the instructions below On an Intel-based Mac without the Apple T2 Security Chip.
WARNING: Erasing your Mac removes all the information from it. Before you start, back up your Mac with Time Machine.
If you want to eradicate whatever it was you installed, continue.
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Please restart your Mac in "Safe Mode": Use safe mode to isolate issues with your Mac. The scam virus message should not appear, but will reappear after restarting your Mac normally.
While in Safe Mode please examine the contents of the following three separate folders:
~/Library/LaunchAgents
/Library/LaunchDaemons
/Library/LaunchAgents
To navigate to the first one, copy that entire line and paste it in the Finder's Go menu > Go to Folder... field.
Make it look like this:
... and click the Go button. A Finder window will open. Make that window large enough to capture all its contents, so that names of all the files it contains are readable. Take a screenshot showing all that folder's contents. The screenshot will be deposited on your Mac's Desktop. Give that screenshot a name so that you can distinguish it from others you're about to take.
Repeat the above for the other two folders. In the end you will have captured three separate and distinct screenshots. Then, please restart your Mac normally, return to this site and post all three of them in a reply.
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To learn how to take a screenshot and include it in a reply to this Discussion, please read the Appendix in the following User Tip: Writing an effective Apple Support Communities question. Screenshots (Mac) starts about two-thirds of the way down.