iPhone 11 Pro Max: rear camera may be changed

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Level 1

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iPhone 11 Pro Max: rear camera may be changed

Hello! The rear camera on my iPhone was changed, the repair was made under warranty. After a while, I connected the phone to the computer and through the 3uTools program I received a message about replacing the camera, the serial numbers and production date are different. Would like to know if this is normal? I thought Apple left no trace of repair, and replacement information should not be displayed.

[Image Edited by Moderator to Remove Personal Information]

iPhone 11 Pro Max, iOS 15

Posted on Apr 7, 2022 3:48 PM

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Answer 1

y_p_w

Level 6

17,762 points

Apr 7, 2022 9:13 PM in response to DmitryBarmin

Sounds like it's been changed, which is what you expected. What's the problem? You're not using a specific Apple tool. As long as it's not giving you a notice that the camera isn't genuine, you should be fine.

And you got the same phone back that you brought in for repair? Just curious.

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Answer 2

y_p_w

Level 6

17,762 points

Apr 8, 2022 10:12 AM in response to DmitryBarmin

DmitryBarmin wrote:

Thank you for your reply! Already dealt with this issue. Yes, they returned the same phone.

Thanks. We're just curious because often the assumption made is that Apple or AASPs don't actually replace the camera in the same device, but do it as a complete swap. Then it would actually go in for repair where the device would just be passed on to the next customer needing a swapped device. I've even called an AASP that said they couldn't do an in-store camera replacement, and that they would be ordering a replacement iPhone from Apple in exchange for the iPhone with the damaged camera.

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