I’m getting a message stating my camera is not a authentic Apple product. Camera does not work properly

dkillian68 Said:

"I’m getting a message stating my camera is not a authentic Apple product. Camera does not work properly"

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Thank you for the screenshot.

Is this a Used Device?:

Return this: If a used device, take this back to the person who sold this. Apparently they did not place a genuine iSight Camera in there. They should have known better.

Hey there,

Have you ever replaced the camera?

See ☞ About genuine iPhone cameras - Apple Support

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See ☞ If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support

Click on the Get Support link at the top right of this page to contact Apple Support.