Trying to buy iPhone but...

This is the message I get when I'm trying to buy a new iPhone (not for myself but for a relative):

Your current AT&T account type isn't supported on apple.com.

If you'd like to proceed, you'll need to purchase a full-priced iPhone, and insert an active SIM card or contact AT&T to activate your device.


I understand I can still purchase the new iPhone, but I want to know what this means before proceeding, especially because it's supposed to be a gift. What does it mean to have to "insert an active SIM card" to activate the device? I don't know if this matters but the intended recipient currently has an old iPhone (I think iPhone 6). Is this the reason for this message? Thank you for your help.

iPhone 13

Posted on Apr 7, 2022 9:32 PM

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Trying to buy iPhone but...

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