My new iMac will not turn on after all the suggested solutions.

Question

Gunther1964 Author

Level 1

0 points

My new iMac will not turn on after all the suggested solutions.

My new iMac will not power on even after all the suggested solutions. All the electric power has been determined to be working.

iMac 24″, macOS 12.2

Posted on Apr 8, 2022 5:50 AM

Reply

Answer 1

Top-ranking reply

Mal-S

Level 5

5,062 points

Apr 8, 2022 5:57 AM in response to Gunther1964

"My new iMac will not power on even after all the suggested solutions."

Make an appointment at your nearest Apple Store for a visit to the Genius Bar. If you can't find your iMac serial number look under the baseplate of the stand.

Reply

Answer 2

rkaufmann87

Level 10

148,452 points

Apr 9, 2022 9:16 AM in response to Gunther1964

When you say "it will not turn on" does that mean it has no audio or visual at all and no noise can be heard? IF that is correct, please call AppleCare now. To find the correct phone number in your area, please click AppleCare Contact Info

Reply

Answer 3

Apr 8, 2022 5:58 AM in response to Gunther1964

Get expert service and support at the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

Reply

Answer 4

rkaufmann87

Level 10

148,452 points

Apr 10, 2022 7:29 AM in response to Gunther1964

Please call AppleCare. AppleCare Contact Info

Reply

Answer 5

den.thed

Level 10

90,946 points

Apr 10, 2022 8:11 AM in response to Gunther1964

Sounds like maybe your wireless keyboard and mouse are no longer connected.

Dig out, barrow or buy an inexpensive USB keyboard and mouse, plug those into the iMac so you can select the Macintosh HD or Options.

Reply

Answer 6

Gunther1964 Author

Level 1

0 points

Apr 11, 2022 3:22 AM in response to den.thed

THX-Apple support walked me through the steps to get me back up and running. Indeed, the keyboard and mouse were the problem. Thx again for the asst.

Reply

Answer 7

Gunther1964 Author

Level 1

0 points

Apr 10, 2022 4:18 AM in response to rkaufmann87

I can hold the power button on the back of my iMac for 10 seconds and the screen shows 2 symbols: Macintosh & Options. At the bottom of the screen it shows Shut Down and Restart. I cannot move the mouse of keyboard. The iMac is 2 months old. I did cut the power to the iMac while it was still on (hit power bar by mistake). Thx

Reply

My new iMac will not turn on after all the suggested solutions.

Similar questions