6 Replies Latest reply: Aug 9, 2010 5:41 PM by Dasiy
Dasiy Level 1 Level 1 (0 points)
I downloaded two tv shows from iTunes and suddenly my Macbook Pro mouse does not respond to hand gestures. The curser has started to move around on its own and when I try to move it using the track pad it either does not move or moves in the opposite direction. I guess my computer has a virus but I did not think downloading from iTunes would put my computer at risk. Not sure what to do. I have a Norton antivirus program on my computer and I have run several tests to try to detect the virus but the program says I do not have one. How do I fix this problem? Has anyone else gotten a virus on their Macs?

Macbook Pro 13, iPhone 3g
  • BobTheFisherman Level 6 Level 6 (11,670 points)
    Dasiy wrote:
    I downloaded two tv shows from iTunes and suddenly my Macbook Pro mouse does not respond to hand gestures. The curser has started to move around on its own and when I try to move it using the track pad it either does not move or moves in the opposite direction. I guess my computer has a virus but I did not think downloading from iTunes would put my computer at risk. Not sure what to do. I have a Norton antivirus program on my computer and I have run several tests to try to detect the virus but the program says I do not have one. How do I fix this problem? Has anyone else gotten a virus on their Macs?


    I doubt you have a virus. Is you mouse wireless? If so check its battery. Did you try rebooting?
  • Dasiy Level 1 Level 1 (0 points)
    I use the track pad on the Macbook Pro (so I don't have a mouse). I have rebooted several times. After each reboot the computer begins to act normally again but in a short time I start to experience the same problem with the curser. It seems to get worse when I open up Safari.
  • BobTheFisherman Level 6 Level 6 (11,670 points)
    Dasiy wrote:
    I use the track pad on the Macbook Pro (so I don't have a mouse). I have rebooted several times. After each reboot the computer begins to act normally again but in a short time I start to experience the same problem with the curser. It seems to get worse when I open up Safari.


    Your original post said "mouse" so I suggested checking the battery. Here is another thread about moving cursors that you may want to check out. http://discussions.apple.com/thread.jspa?messageID=11226767&tstart=0
  • Dasiy Level 1 Level 1 (0 points)
    Thank you very much for the link. What the posters were describing in the link is exactly the problem I am having. So it does not sound like I have a virus (thank goodness!).

    I am going to call Apple tech support and see what they say I should do. I am also going to see if I accidently turned on bluetooth.

    Thanks again for the link!
  • Dasiy Level 1 Level 1 (0 points)
    Just a quick update. It turns out the I had accidentally turned on the bluetooth on my macbook pro. That appears to be the reason why the curser on my macbook was unresponsive when I tried to use the track pad and why the curser would move around without me even touching the pad. Once I turned off the bluetooth my computer immediately started to work normally again. So I don't have a computer virus!!!

    Thank you again for providing the link to the other thread.
  • Dasiy Level 1 Level 1 (0 points)
    I posted already but will say again the problem was the bluetooth. I turned it on without realizing it and it caused problems with the curser. Once I turned it off my computer worked normally again.