iCloud mail server syntax error

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Level 1

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iCloud mail server syntax error

Greetings.

I am using Mac Mail 13.4 on OS Catalina. Our IT help dept uses an email address that begins with a hyphen (-ppc-server@companyname.com) which gets summarily rejected by the iCloud outgoing mail server: smtp.mail.me.com on Mac Mail & IOS mail with a "Bad recipient address syntax" error. Since they are on PCs which do not exhibit this problem, they are not interested in changing addresses for us Mac users.

I do not see any settings in Mail that might allow an exception. Any suggestions on a workaround? Thanks for any help!

Cheers,

Andy

Posted on Apr 8, 2022 11:21 AM

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Answer 1

leroydouglas

Level 10

199,086 points

Apr 8, 2022 1:43 PM in response to hullspeed

hullspeed wrote:

Greetings.

I am using Mac Mail 13.4 on OS Catalina. Our IT help dept uses an email address that begins with a hyphen (-ppc-server@companyname.com)

"Bad recipient address syntax" error.

If that is the issue— then call your IT depart for some insight

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Answer 2

hullspeed Author

Level 1

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Apr 13, 2022 10:57 AM in response to leroydouglas

Thank you for the tip Leroy but as I mentioned, our IT dept is not willing to changing the address and the problem seems to lie with Apple's iCloud email servers. This corporation has tens of thousands of users (mostly PCs) and a long established Outlook server which does not exhibit this problem. As an independent contractor, I do not have a company email address and need to use my existing address. I was hoping Apple might explain why a hyphen causes this with their servers when it doesn't seem to be an inherent restriction for an email address.

Cheers,

Andy

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Answer 3

hullspeed Author

Level 1

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Apr 13, 2022 12:49 PM in response to hullspeed

PS: I am able to receive from their email address so it doesn't seem to be an issue with iCloud's incoming server.

-Andy

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