You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot open up my MAC laptop. Cannot remember the password or Recovery key. Please advise. Thank you

I cannot open up my MAC laptop. Forgot password and Recovery key. Please advise. Thank you,

MacBook Pro 15″, macOS 11.6

Posted on Apr 8, 2022 5:59 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2022 6:23 PM

Just to make sure I understand. You don't remember your Apple ID password, as well as, your password recovery key ... correct?


If so, you are basically locked out of your Apple ID as creating a recovery key turns off the alternate option of account recovery. As such, you are responsible for the key as Apple has no means to recover it for you.


Ref: How to generate a recovery key - Apple Support << See the section on "Use a recovery key."


2 replies
Question marked as Top-ranking reply

Apr 8, 2022 6:23 PM in response to LKMatBLMN

Just to make sure I understand. You don't remember your Apple ID password, as well as, your password recovery key ... correct?


If so, you are basically locked out of your Apple ID as creating a recovery key turns off the alternate option of account recovery. As such, you are responsible for the key as Apple has no means to recover it for you.


Ref: How to generate a recovery key - Apple Support << See the section on "Use a recovery key."


I cannot open up my MAC laptop. Cannot remember the password or Recovery key. Please advise. Thank you

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.