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Mail won't retrieve more than 10,000 emails in IMAP account

I've had an AOL email account that for years has been set up as an IMAP account in Mail. Since this week, it's limited the number of emails it will retrieve, so many have just vanished. However, I'm seemingly able to see all my emails when accessing them via webmail using a browser. Many times more emails are visible in the inbox when viewing the account using a browser.


I've rebuilt the account and also deleted and re-added the account. The email count remains limited to 10,000. When I look at "get info" for the email account, it states, "This account does not limit the space available to store your mail."


I've reached out to AOL. They say that because I'm supposedly able to view all my emails using webmail, the problem is not on their end and is most likely Apple Mail related.


What is occurring, and how can I restore functionality?

MacBook Pro 13″, macOS 11.6

Posted on Apr 8, 2022 11:10 PM

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51 replies

Aug 23, 2022 9:36 AM in response to nq

If I import all my AOL email into my Gmail account using Gmail's webmail "import mail and contacts," will the original emails still be retained in my AOL account? I'm concerned that all my AOL emails will be lost during the migration and neither show up in AOL or in Gmail.

Question marked as Helpful

Aug 23, 2022 9:50 AM in response to nq

nq wrote:

If I import all my AOL email into my Gmail account using Gmail's webmail "import mail and contacts," will the original emails still be retained in my AOL account? I'm concerned that all my AOL emails will be lost during the migration and neither show up in AOL or in Gmail.


It would be better to post your question directly, as this question is unrelated to the rest of this thread.


It would also be better to ask Google Support about this, as this message import / transfer is their service.


Generally: I would not expect deletion by default, though there might be an option.


If you can import just a folder using his Google import, then create and populate some folder with some rubbish mail messages, and you can then use that to test this. Or a scratch AOL account, for that matter. But likely best to check for Google FAQs and to then ask Google.

Aug 25, 2022 11:02 PM in response to MrHoffman

Thank you for the input. That all makes sense. I've tried Google's support but no one responded, so I thought I'd try here. I also just opened another thread on Google as well. (I would've responded sooner here, but despite being subscribed to this thread, I never received an email notification from Apple of a reply.)

Aug 26, 2022 2:43 PM in response to Chrisseeg

I'm having trouble with ATT, too! I used their webmail for about 10 years and now I want to download all the emails to my computer and start using the Apple Mail app. After that I hope to quit ATT because it has been so horrible lately with all their password reset issues... Can't someone at Apple please help to provide some guideance? I spent hours making phone calls to both Apple and ATT and both say it's the other guy's fault. I'm at my wits end!

Mail won't retrieve more than 10,000 emails in IMAP account

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