Changing payment method for Family sharing?

Question

Changing payment method for Family sharing?

Apple has stored an old, dead credit card number in my account for "Family sharing". I have, I think, tried everywhere to edit this so the card number is up to date, but I can find nowhere that provides an option to change the payment method associated with "Family sharing". My AppleID has all the right card numbers, but both in that pane on my desktop System Preferences and also on the relevant places in the App store the wrong number is shown for Family Sharing and is impossible to edit. I'm sure I'm missing something obvious, but how can I fix this?

Mac mini, macOS 10.12

Posted on Apr 9, 2022 12:20 PM

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Answer 1

Eric Root

Level 10

684,537 points

Apr 10, 2022 12:12 PM in response to Yale Linguist

Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in to see if that updates the Family Sharing credit card?

If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

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Answer 2

Eric Root

Level 10

684,537 points

Apr 10, 2022 5:48 PM in response to Yale Linguist

Try contacting Apple Support.

Apple Support Contact. -

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat. -

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Answer 3

Apr 10, 2022 9:31 AM in response to Eric Root

I have no trouble entering several correct payment methods, designating one of them as primary, and removing the old dead one from my own list. What I can't understand is the fact that the old, out of date number shows up as the card associated with "Family sharing" and I can't remove or edit it, as far as I can tell.

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Answer 4

Apr 10, 2022 2:32 PM in response to Eric Root

The problem only shows up under Apple ID in System Preferences. There the old number is identified as the card associated with Family Sharing, and there is no way (I can find) to edit that. Elsewhere my payment options are correct. Signing out of things, rebooting, etc. has no effect.

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Answer 5

Eric Root

Level 10

684,537 points

Apr 9, 2022 7:25 PM in response to Yale Linguist

Have you tried adding the new/updated payment method as a secondary payment method and then promoting it to the primary payment method?

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Changing payment method for Family sharing?

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