I cannot set up Face Id with glasses and mask.

I'm trying to set up my face id with mask and glasses but it fails to recognize my glasses.


When I try to set up the "add glasses" It keeps saying that I have to remove whatever is covering my eyes. But if I remove my glasses says that it didn't recognize any glasses.


so, I didn't know if it was the light, so I tryed in different ambiences, outside, inside home... so I don't know anymore.


Btw my glasses are normal (NOT sunglasses). They are black framed like Raybans

If someone can help I would apreciate it!

thanks!!

iPhone 12 Pro Max, iOS 15

Posted on Apr 9, 2022 7:53 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Apr 10, 2022 1:57 PM

Hello berta257,


The Relevant Article above will have the best steps to take. If the behavior persists, we would recommend reaching out to support in your region. You can find available options here: Get Support


Best regards.

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I cannot set up Face Id with glasses and mask.

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