You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Water damaged phone recovery

What do I do about a phone with water damage? i need to recover the phone number to return it to its owner. It's an iPhone 10s with no visible cracks or scuffs. All iv'e gotten out of it was a dead battery sign and purple and green lines on the display. I would like to find the owner by looking on iTunes, but it dosen't pop up anywhere. What can i do to see it on iTunes, and if i can't than what can I do to fix it/ find the owner?


Posted on Apr 10, 2022 12:35 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2022 1:18 PM

It might be possible to have a new battery installed to see if it turns on, but it's not really worth it. If damage is worse than just a borked battery, it might also require specialized repair. Then it will leave you with a device where you don't know the passcode in order to identify the user.


That being said, have checked to see if there's a SIM card? In that case the carrier might have a means to identify the owner and return it. It might still be useful to the original owner if there's data that hasn't been backed up, but that would be up to the owner to decide if it's worth repairing.

7 replies
Question marked as Top-ranking reply

Apr 10, 2022 1:18 PM in response to Froggy11

It might be possible to have a new battery installed to see if it turns on, but it's not really worth it. If damage is worse than just a borked battery, it might also require specialized repair. Then it will leave you with a device where you don't know the passcode in order to identify the user.


That being said, have checked to see if there's a SIM card? In that case the carrier might have a means to identify the owner and return it. It might still be useful to the original owner if there's data that hasn't been backed up, but that would be up to the owner to decide if it's worth repairing.

Water damaged phone recovery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.