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phone shuts off and won't turn on

my phone shut off and won't turn back on


iPhone 11, iOS 15

Posted on Apr 10, 2022 1:52 PM

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Question marked as Top-ranking reply

Posted on Apr 10, 2022 2:46 PM

Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly


2 replies

May 2, 2022 8:52 AM in response to mariella84

Mine has been doing this for months. I have the iPhone SE. 2 yrs old and in good shape. I tried updating the operating system, restarting it. It has been going on for months and just seems to randomly shut off. To get it to turn back on I have to hit the volume up, volume down and then power button. Sometimes do this 10 x sometimes 30x to get to turn back on. It has really become a problem especially with the phone used to call uber, pay for things, communication with daycare,etc. I tried calling verizon and they want to upsell me to buy a new phone. I need Apple to figure out how to fix this.

phone shuts off and won't turn on

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