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cannot reinstall macos

My new to me, refurbished mac computer would not let me sign in. I was directed to reinstall macos. Unfortunately, it says its locked. I do not know how to get passed this stage and I cannot get the program to restart. What can I do?

MacBook Air 11″, macOS 10.12

Posted on Apr 10, 2022 7:01 PM

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Posted on Apr 10, 2022 7:17 PM

It sounds like whoever sold it to you forget to remove FileVault or give you the Password,

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cannot reinstall macos

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