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Unable to complete billing information form

when I try to download an app it goes to my billing information and does a loop over and over again what should I do


[Re-Titled by Moderator]

iPhone 11, iOS 15

Posted on Apr 11, 2022 2:41 PM

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Question marked as Best reply

Posted on Apr 11, 2022 3:17 PM

You may need to have a payment method on file, even if the app you want to download is free. Check which payment method you have on file 

 

Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

1 reply
Question marked as Best reply

Apr 11, 2022 3:17 PM in response to ms189

You may need to have a payment method on file, even if the app you want to download is free. Check which payment method you have on file 

 

Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

Unable to complete billing information form

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