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Green arrow changes to Not charging on iPad

Why does Not charging show up in right corner

iPad Air, iOS 12

Posted on Apr 12, 2022 5:17 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2022 5:21 AM

If you already tried (to no avail) ALL the steps provided in this support article:--> If your iPad won't charge - Apple Support, it might be a hardware (Battery? Charger? Cable? Charging port? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device+charger+clable inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

2 replies
Question marked as Top-ranking reply

Apr 12, 2022 5:21 AM in response to kathleenfromhighland

If you already tried (to no avail) ALL the steps provided in this support article:--> If your iPad won't charge - Apple Support, it might be a hardware (Battery? Charger? Cable? Charging port? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device+charger+clable inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Apr 12, 2022 5:28 AM in response to kathleenfromhighland

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.



If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

Green arrow changes to Not charging on iPad

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