I’ve been trying to make an in-app purchase in Genshin Impact but it keeps saying “Your Purchase Could Not Be Completed”. This is strange as I’ve made many purchases with this game before and have never had this issue. What should I do?
Greetings, EdwardMoss.
Since you are unable to complete your in-app purchase, there are some steps you can take.
If your card was declined, add a new payment method or update your payment information. You can add multiple payment methods to your Apple ID.Your payment method will be charged for the unpaid balance. Then you can make other purchases and update your apps, including free apps.If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.” If your payment method is declined in the App Store or iTunes Store
We hope this helps!
Sincerely.
Hi, I'm having the same issue. I've contacted Apple support and they said nothing was wrong with my billing or payment information (because I'm using apple giftcards and not a credit card). I've tried all the things they've suggested, but none of them worked. So then they told me to contact the app developer, so I used the customer service option in the game, but they told me that this issue is an Apple thing so I should contact Apple. I've tried logging out and logging back into both my Genshin account and my Apple account. I've restarted my phone and the game. None of those methods worked. Lastly, I've tried using my iPad, but that doesn't work either. What do I do?
In-app Purchases Not Being Completed
