I can’t get my facial recognition to work after my last update
How do I get my facial recognition to work after the last update?
iPhone XR, iOS 15
Question marked as
User profile for user:
lexOS1
User level:
Community Specialist
Hi 1980Gigi,
Thank you for participating in the Apple Support Communities. If Face ID isn't working on your iPhone or iPad Pro, here are a few steps to help troubleshoot the issue:
- Check for updates.
- Check for Face ID Settings.
- Check that nothing is covering the TrueDepth Camera.
- Make sure that your face isn't blocked.
- Make sure that you are facing the TrueDepth Camera.
- Restart your device.
- Add an alternate appearance.
- If those steps do not work, you can reset your Face ID.
If the issue persists, let us know the exact error so that we can look into it from there.
Have a great day.