..Tara_Krb:
Were you able to use the method(s) in reference Article..
Related Article
• Change your Apple ID security questions - Apple Support
//support.apple.com/en-us/HT201363
..To make new security questions/answers; and test them.?
Newer instructions could be used, to make 'two-factor' secure.
Or the older method; iforgot.apple.com could 'help re-set' the
questions, is an earlier one. (Newer two-factor is advised.)
• If you forgot the answers to your Apple ID security questions - Apple Support
//support.apple.com/en-us/HT201485
To remember what you do, be careful and make notes; ones
you won't forget where you put them. Later the clues used
will be more readily remembered, without notes.
Hopefully you'll get the matter settled; it could take time.
A newer instruction as given in earlier post, is advised.
