Prepaid balance too low
I was trying to purchase in an app I’m playing that’s worth ₱99.00 but a notice said my prepaid balance is too low. I still have ₱500.00 in my prepaid. Why is this happening?
User profile for user:
c_luc9
User level:
Community Specialist
Hello Jaein711,
You can't use your prepaid balance, these steps may be able to help:
1. Use your device to check your payment information. You might see red text that explains why the payment method can't be charged.
2. If your card was declined, add a new payment method or update your payment information. You can add multiple payment methods to your Apple ID.
3. Your payment method will be charged for the unpaid balance. Then you can make other purchases and update your apps, including free apps.
If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.
See which payment methods are accepted in your country or region.
You can find these steps in this article: If your payment method is declined in the App Store or iTunes Store
Best Regards.