Related Article: If you forgot your Apple ID

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have an ipad previously owned by an aunt who is not in a nursing home and doesn't remember the ID or Password. How can I restore the ipad so that someone else may use it?

How can I reset the Ipad so others may use it?

Posted on Apr 14, 2022 11:52 AM

Reply
Question marked as Best reply

Posted on Apr 14, 2022 12:44 PM

Without the Aunt's Apple ID and Password, you will never be able to use the device. Activation Lock is a theft prevention feature. We can't help and Apple will not unless you can provide the original receipt clearly showing the serial number. You can recycle the device at any Apple Store.

How to remove Activation Lock - Apple Support

1 reply
Question marked as Best reply

Apr 14, 2022 12:44 PM in response to JASpad_2022

Without the Aunt's Apple ID and Password, you will never be able to use the device. Activation Lock is a theft prevention feature. We can't help and Apple will not unless you can provide the original receipt clearly showing the serial number. You can recycle the device at any Apple Store.

How to remove Activation Lock - Apple Support

I have an ipad previously owned by an aunt who is not in a nursing home and doesn't remember the ID or Password. How can I restore the ipad so that someone else may use it?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.