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I am looking for my phone12 on either itunes or finder, but it does not show up. This is an ex employee's phone and I don't have the passcode to unlock it . Since it says "make sure phone is unlocked" in order to access itunes or finder, how do I unlock it so I can reset it?:
iPhone 12
If you forgot your iPhone passcode - Apple Support
If the phone was set up using their Apple ID, it will then be activation locked to that ID. You will likely need the employee to unlock the device.
It's best to use a MDM solution for business to avoid these issues.
If you forgot your iPhone passcode - Apple Support
If the phone was set up using their Apple ID, it will then be activation locked to that ID. You will likely need the employee to unlock the device.
It's best to use a MDM solution for business to avoid these issues.
How to find passcode locked iphone
