I have a new iphone that does not receive email after adding an account. It does send emails. It is the same email as our home online email

Remove your email account and set it up again

Make sure that all of your emails are there or make sure that your email is saved somewhere other than your device. On your device, go to Settings > Mail, then tap Accounts. Tap the email account that you want to remove. Tap Delete Account.

If you can't receive email on your iPhone, iPad, or iPod touch ...

If you can't send an email on your iPhone, iPad or iPod touch

1. When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. ... 
2. Make sure your device is connected to the Internet.
3. Check with your email service provider to find out if there's a service outage.

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If you can't send an email on your iPhone, iPad or iPod touch ...

htimSlj Said:

"I have a new iphone that does not receive email after adding an account. It does send emails. It is the same email as our home online email: The new iphone does not receive emails. Same email as home online email. It does send email successfully"

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Use a New App Password:

Do you use an App Password? If so, try a new App Password. Sometimes, changes (i.e. updates) are made to the device, and then mail server syncing becomes an issue (which is what a new App Password it intended to fix). Go here for gmail: Sign in with App Passwords - Google Account Help - Google