Apple ID and password are locked

If you can't reach the previous owner whose ID is on the device and have them remove the device from their account, the device is worthless. Apple won't unlock it for you.

Turn off Activation Lock - Apple Support.  *

Try the following:

▷ Find your Apple ID.

▷ Forgotten Apple ID Password.

Need more help?

• Call Apple Support at 1-800-APLCARE.
• Contact Apple Support.
• Chat using Messages. 