two factor authentication problem.

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Level 1

4 points

two factor authentication problem.

I need to understand why my apple TV device will not work with 2 factor authentication. I put everything in correctly for user name and password. The code pops up on my Ipad and I enter it correctly. Nothing happens, it just loops back to the start requiring user name and password again. I get the code and I enter it. Repeat and repeat. What is going on? Is there a time limit on code entry? If so, that needs to be increased. All I have is the apple remote and it takes me some time to enter the numbers.

If I had the option to permanently turn off the two factor, I certainly would. If not, please increase the time to enter the code to at least 60 seconds

iPad, iPadOS 15

Posted on Apr 17, 2022 6:16 PM

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Answer 1

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Urquhart1244

Community+ 2024

Level 10

140,272 points

Apr 17, 2022 7:39 PM in response to CPM423

What is your model Apple TV? Identify your Apple TV model - Apple Support

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.

Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

If your Apple TV is 4th generation or later, then TFA should be easy and straight forward, as it will be asked for separately when needed.

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two factor authentication problem.

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