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all my videos disappeared. help?

a week or two ago, my icloud complained of my 50gb running out. i deleted a couple of apps and things and it was fine again. but now i notice all my videos have disappeared. i noticed a video missing saturday and now today i notice my video album is gone. my backups are useless because it says “backed up yesterday.” so vids were gone by then. not in hidden or recently deleted or laptop. i restarted phone, toggle on off icloud photos. nothing. i know i didn’t delete them because i would’ve noticed real quick if i was hitting “delete all” on almost a thousand videos. help? :/

iPhone 13 Pro

Posted on Apr 17, 2022 11:56 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 18, 2022 4:35 PM

Hi Celinefromri

Welcome to the Apple Community.


Apple support have articles online (links below) that may help.


Re: icloud complained of my 50gb running out


Manage your iCloud storage - Apple Support


What's the difference between device storage and iCloud storage?


Re: "all my videos disappeared. help?"


You will likely have an earlier back-up that contains the videos ?

Restore your iPhone, iPad or iPod touch from a backup – Apple Support (AU)


If restore from iCloud backup failed – Apple Support (AU)


More help:

iCloud Support Team online:

(ie: Click the "Get Support" link at bottom right on their webpage (link below).


iCloud - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Apr 18, 2022 4:35 PM in response to Celinefromri

Hi Celinefromri

Welcome to the Apple Community.


Apple support have articles online (links below) that may help.


Re: icloud complained of my 50gb running out


Manage your iCloud storage - Apple Support


What's the difference between device storage and iCloud storage?


Re: "all my videos disappeared. help?"


You will likely have an earlier back-up that contains the videos ?

Restore your iPhone, iPad or iPod touch from a backup – Apple Support (AU)


If restore from iCloud backup failed – Apple Support (AU)


More help:

iCloud Support Team online:

(ie: Click the "Get Support" link at bottom right on their webpage (link below).


iCloud - Official Apple Support


All the best :-)

all my videos disappeared. help?

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