Unable to play any videos on any app on my IPhone.

Hello all. So for some reason recently I have run into an issue where my iPhone 10 will not play any videos at all. I know this is not internet related as the videos include those on camera roll as well as those on apps like YouTube. Every time I play a video, the first second of the video plays and then it becomes permanently paused. It lets me unpause it but will not do anything.

iPhone X, iOS 15

Posted on Apr 18, 2022 10:38 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2022 11:09 AM

Hi AnonymousDonkex,


With videos not playing, make sure you're running the latest software version shown in Settings > General > Software Update. Restart your iPhone. Turn off Low Power Mode in Settings > Battery > Battery Health. Check for available storage in Settings > General > iPhone Storage. Clear storage using How to check the storage on your iPhone, iPad, and iPod touch.


If this behavior continues, reach out to Apple to have them investigate this matter.


Contact Apple Support


Regards.


1 reply
Question marked as Top-ranking reply

Apr 19, 2022 11:09 AM in response to AnonymousDonkex

Hi AnonymousDonkex,


With videos not playing, make sure you're running the latest software version shown in Settings > General > Software Update. Restart your iPhone. Turn off Low Power Mode in Settings > Battery > Battery Health. Check for available storage in Settings > General > iPhone Storage. Clear storage using How to check the storage on your iPhone, iPad, and iPod touch.


If this behavior continues, reach out to Apple to have them investigate this matter.


Contact Apple Support


Regards.


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Unable to play any videos on any app on my IPhone.

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