iTunes card on Apple ID

Hello and thank you for using Apple Discussions,

I didn't really understand the reason behind your sitaution.

I suggest viewing these links:

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

What you can buy with your Apple Gift Card or Apple ID balance - Apple Support

Thanks,

Maverick.

Hello ~ You may also go to upper right hand corner and click on Get Support and they can zero it for you or:

Contact Apple for support and service

~Katana-San~