You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
what’s the solution to this?
ameer172 Said:
"my ipad is dead, and when i try to charge it, it says it’s charging, but it really isn’t. I’ve tried multiple cables and tried to clean out the port, but nothings working. I also tried to force restart it, but still nothing.: what’s the solution to this?"
-------
Troubleshooting iPad Charge:
A. Start Here: If your iPad won't Charge - Apple Support
B. Which Cables to Use: iPad Accessories - Power & Cables Power & Cables - Apple
C. Try what is on these Links:
D. Use an Apple Brand Cable:
Do not use a third party cable - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple).
E. About Battery Health:
Apple doesn't have Battery Health on an iPad. But, for note, Apple recommends that you get a new battery on an iPhone once its Battery Health reaches 80%.
F. A Faulty Device?:
So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.
ameer172 Said:
"my ipad is dead, and when i try to charge it, it says it’s charging, but it really isn’t. I’ve tried multiple cables and tried to clean out the port, but nothings working. I also tried to force restart it, but still nothing.: what’s the solution to this?"
-------
Troubleshooting iPad Charge:
A. Start Here: If your iPad won't Charge - Apple Support
B. Which Cables to Use: iPad Accessories - Power & Cables Power & Cables - Apple
C. Try what is on these Links:
D. Use an Apple Brand Cable:
Do not use a third party cable - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple).
E. About Battery Health:
Apple doesn't have Battery Health on an iPad. But, for note, Apple recommends that you get a new battery on an iPhone once its Battery Health reaches 80%.
F. A Faulty Device?:
So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
It is a little hard to help/advise you when you provide little to NO useful information about your iPad.
Here are my questions to you.
Can you, please, confirm what year and model iPad do you have/own?
The “A” model number can be found on the aluminium back of your iPad, in very small print, right under the larger bold print “iPad” on the back of the iPad.
What iOS/iPadOS version is this iPad, currently, running?
Please try to make an attempt to answer all questions asked.
Thank You.
it is a 2018 iPad 6th Gen, model A1893, and was running on the latest ios
my ipad is dead, and when i try to charge it, it says it’s charging, but it really isn’t. I’ve tried multiple cables and tried to clean out the port, but nothings working. I also tried to force restart it, but still nothing.
